BSOUND, we’re committed to making sure your order reaches you quickly, securely, and in perfect condition. Please read our shipping and delivery details below to know what to expect when shopping with us.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

• You will receive a confirmation email once your order has been processed.

2. Shipping Options & Delivery Times

• Standard Shipping: Delivery usually takes [5–10 business days], depending on your location.

• Express Shipping: Faster delivery options are available at checkout for an additional fee.

• International Shipping: We ship worldwide. Delivery times may vary depending on customs clearance, local carriers, and your country’s regulations.

Please note: Estimated delivery times are not guaranteed and may be affected by unforeseen delays such as customs, weather, or courier issues.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• For international orders, additional customs duties, taxes, or import fees may apply. These are the responsibility of the customer.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and link so you can monitor your delivery in real time.

5. Damaged, Lost, or Delayed Packages

• If your package arrives damaged, please contact us immediately with photos of the package and product.

• If your order is delayed or lost in transit, we will work directly with the courier to resolve the issue and ensure you receive your order or a replacement.

6. Delivery Address

Please double-check your shipping details before placing an order. BSOUND is not responsible for items shipped to incorrect addresses provided by customers.

7. Questions?

If you have any questions about shipping or need help with your order, reach out to our support team