BSOUND, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with easy returns and refunds.

1. Eligibility for Returns

To qualify for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 7days from the date of delivery.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Digital downloads or software licenses (if applicable).
  • Gift cards or promotional items.
  • Items marked as “Final Sale.”

3. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved:

  • Refunds will be processed to your original payment method within [X business days – e.g., 7–10 days].
  • Shipping fees (if applicable) are non-refundable.
  • If the item was damaged, defective, or incorrect on arrival, we will cover return shipping and issue a full refund or replacement.

4. Exchanges

If you wish to exchange an item (e.g., for a different model or size), please contact us first. Exchanges are subject to availability.

5. Return Process

  1. Contact our support team at [Insert Contact Email] with your order details.
  2. We will provide you with a return authorization and instructions.
  3. Pack your item securely and ship it to the return address provided.

6. Custom Guarantee

Every BSOUND purchase is backed by our authenticity and performance guarantee. If a product doesn’t meet expectations due to a manufacturing fault, we’ll make it right—either with a replacement or a refund.

7. Contact Us

For questions about returns or refunds, reach out to our support team