Privacy Policy

BSOUND, your privacy and security are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using BSOUND, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping details when you create an account or place an order.
Payment Information: Credit/debit card details, processed securely through trusted third-party payment providers. We never store your full payment details.
Technical Information: IP address, browser type, device details, and browsing behavior to help us improve your experience.
Cookies & Tracking: Small data files used to remember your preferences, analyze site traffic, and personalize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your orders.
To provide customer support and respond to inquiries.
To improve our products, services, and website functionality.
To send you updates, offers, and promotional content (only if you opt-in).
To protect our website, users, and business from fraudulent activity.

3. Payment Security

Your payment security is our top priority. All transactions are encrypted and processed via secure payment gateways. BSOUND does not store or share sensitive payment information.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share limited data only in these cases:

With trusted third-party providers (e.g., payment processors, shipping companies) who help us deliver our services.
To comply with legal obligations or respond to lawful government requests.
To protect BSOUND’s rights, safety, and security.

5. Your Rights

As a BSOUND user, you have the right to:

Access the personal information we hold about you.
Correct or update inaccurate information.
Request deletion of your personal data (subject to legal and contractual restrictions).
Opt-out of marketing communications at any time.

6. Cookies and Tracking

We use cookies to:

Keep you logged into your account.
Remember items in your shopping cart.
Understand browsing behavior to improve your experience.
You may disable cookies in your browser settings, but this may limit certain site features.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors. If we discover such data has been collected, we will delete it immediately.